Senior Account Manager / Executive

Join Vonage and help us innovate cloud communications for businesses worldwide!

Senior Account Manager / Executive – ANZ (Australia)

Why this role matters

Vonage is seeking a commercially driven Senior Account Executive & Manager to join our growing ANZ team, based in Australia. As Vonage continues to expand its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, this is a unique dual-mandate role — one that combines the hunger of a net new business hunter with the strategic depth of a seasoned account manager.

You will be responsible for both securing net new revenue across the ANZ region and driving growth within an existing portfolio of accounts. This means identifying and closing new opportunities, deepening executive relationships, and expanding Vonage's presence across complex, multi-stakeholder environments — all while maximising the value delivered to your existing customer base through cross-sell and upsell.

This is a high-impact position for someone who thrives in both the chase and the build. If you want to own your book of business from first contact through to long-term strategic partnership, this role is for you.

Your key responsibilities

New Business Development

Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping

Own the end-to-end sales cycle from first contact to contract signature, working closely with internal teams across the business

Deliver tailored proposals and compelling business cases that demonstrate tangible ROI aligned to customer needs

Collaborate with partners across Vonage's ecosystem (e.g. Salesforce) to expand reach and accelerate deal velocity

Account Management & Growth

Own and execute a clear growth strategy across an assigned portfolio of accounts, focusing on the management of larger accounts $50k to $500k ARR

Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning solutions to customer business goals

Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions

Identify and convert cross-sell and upsell opportunities to grow revenue within existing accounts

Deliver clear and compelling value propositions tailored to each client's evolving needs

Stakeholder Engagement & Sales Excellence

Cultivate deep relationships at C-level and operational levels to influence decision-making — both to win new deals and retain and grow existing ones

Maintain accurate forecasts and pipeline visibility in CRM; consistently meet or exceed quota

Collaborate with internal teams (Solutions Engineering, Product, Marketing) to deliver seamless customer experiences

Work with channel and alliance partners to expand reach and scale customer impact

Key attributes for success

A dual-mode operator — equally comfortable hunting for net new logos and nurturing a strategic account portfolio

Strategic thinker wi