Senior Collections Analyst

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®.

Yext is searching for a Senior Collections Analyst to join our growing India Operations Center (IOC) as part of the global Finance Team. Reporting to the Team Lead, Collections based in IOC, this role plays a critical part in ensuring timely, accurate, and efficient collections for customers across regions. The ideal candidate will bring a strong background in collections, excellent communication skills, and the ability to work under tight deadlines, think critically to resolve complex issues, and collaborate effectively with multiple teams across the organization.

What You'll Do

Follow up on outstanding invoices, process adjustments, advise on payment plans, and process terminations as needed in accordance with company policies.

Reduce DSO through proactive system reviews and the timely investigation and resolution of discrepancies or customer issues.

Work closely with Revenue Operations to ensure complex enterprise and partner contracts are set up correctly in our systems and adhere to policy standards.

Collaborate with Deal Desk, Sales, Legal, and other internal teams (including U.S.-based stakeholders) to address collections-related inquiries and issues

Respond to internal and external inquiries regarding collections and contracts and build strong working relationships with global teams.

Participate in system enhancements, including scoping, testing, and documenting new billing and collections processes.

Assist with monthly and quarterly close activities, reporting, and variance analysis.

Support external audits by preparing required documentation and providing timely responses during quarterly and annual reviews.

Provide training and knowledge sharing with junior IOC team members as needed.

What You Have

BA/BS degree in Accounting, Finance, or related field, or similar college-level education.

4+ years of experience in Billing and Collections or other accounting-related fields.

Experience with Salesforce, Zuora, NetSuite, or equivalent systems is required.

Flexibility to overlap with U.S. time zones (primarily EST) is required during critical close periods and to support cross-regional collaboration.

Strong Excel skills; proficiency with MS Office Suite.

Ability to multitask, prio