Senior Customer Education Manager (In-App)

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: Remote

Reports to: Senior Director, Customer Education

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team of four dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.

About the Role:

We're looking for a Senior Customer Education Manager to own our in-app education strategy and execution. This is not a role for someone who wants to maintain the status quo, as you'll set the vision for how we use in-app experiences to drive user activation, adoption, engagement, and retention, and you'll own the measurement frameworks to prove it's working.

You'll report directly to the Senior Director of Customer Education and serve as a strategic partner to Product, CS, and Marketing. You’re someone who can speak the language of product managers, influence GTM prioritization, and ensure education is embedded into the product release process from day one.

Who You Are:

8-12 years of experience in customer education or a closely related field, with meaningful experience (3-5 years) owning in-app guidance or digital adoption strategy

Hands-on experience with in-app guidance platforms (Chameleon, Pendo, WalkMe, or similar) with the ability to both build and strategize

A natural collaborator with Product teams: you understand how PMs think, can translate technical roadmap language into education strategy, and know how to influence without authority

Data-driven and experiment-minded, you set ambitious targets, design tests to validate assumptions, and aren't precious about iterating when data says to

Comfortable with AI workflows and automation tooling, and excited about using them to scale high-