Senior Director, Solutions Engineering - Americas
Talkdesk
About the role
As the Senior Director, Head of Americas Solution Engineering, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the SVP of Sales for the Americas, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors.
You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries.
Reports to: Senior VP of Global Solutions Engineering & Shared Services
Key Partner: SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners.
What You’ll Do (Responsibilities)
Strategic Leadership & Revenue Growth
Drive Regional GTM Strategy: Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.
Executive Sponsorship: Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.
Market Leadership: Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments
Team Leadership & Scale
Lead Leaders: Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.
Scale the Footprint: Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.
Foster Culture: Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.
Operational Excellence & Cross-Functional Impact
Optimize Methodologies: Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.
Product & Ecosystem Advocacy: Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.
Ecosystem Expansion: Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.
What You Bring (Qualifications)
Proven Leadership: 10–15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.
Domain Expertise: 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Sof