Senior Employee Technology Support Analyst, Credit Operations

Responsibilities: Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders Research to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members. Communicate to effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Contribute to knowledge base for end-users and s…