Senior Group Manager - EIT
WNS Global Services
About the role
Roles and responsibilities:
Day-day-to work - Manage special IT projects of any function within Enterprise IT
Planning and Governance of IT transformation projects:
Tracking, monitoring and generation of Project Status Reports, Budgets, Plans, documentation, risk identification and mitigation plans
Work in Mergers and Acquisition projects
Collaborate with all EIT functional teams
Lead complex EIT projects, collaborate with peer functions and stakeholders
Internal Stakeholder Management
Desired Skillsets:
Communication: Good written, spoken and documentation skillsets in English
Ability to influence peers, stakeholders for critical decisions
Knowledge of BPM industry and operations
Technical Skills:
Endpoints - Deep understanding of endpoint configuration and deployment concepts, Microsoft OS deployment, patch management, etc.
Asset Lifecycle Management
End User management – WFA
IT Security
Endpoint deployment, networks security platforms and technologies
Identity Access Management, PIM, PAM
Vulnerability Management, patch management, GPO polices,
Networks – Decent working knowledge of design, commissioning and operations of MPLS, SDWAN, LAN/ VLAN.
Telephony – working knowledge of Unified Telephony and Call recording on-prem and cloud platforms like Avaya, Genesys, NICE, Reporting systems.
Knowledge of managing datacenters
Tools use:
MS Office – decent working skillset in using MS Teams, Powerpoint, Excel, Word, etc.
Any Graduate/Bachelor