Senior Manager, Travel Experience Consultant

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What You’ll Do:

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Perform quality controls and achieve KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

What We’re Looking For:

MBA/Masters from a reputed university

10-12 years of work experience in a reputed MNCs

Result driven

Data Driven, experience in Change Management,

Min 5 years of experience in managing a team of “Managers”

PMP certified will be an added advantage

Familiar with travel industry will be an advantage

Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Excellent communication skills

Leadership ability

Outstanding organizational skills

BPO and Travel Experience would be an added advantage