Senior Project Manager - HLS

Responsibilities:

Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion

Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)

Manage multiple customer projects simultaneously. Work with customers, partners, & internal solutions consultants to drive positive progress across multi-location & multi-phase deployments for all project related activities

Proactively identify risks pertaining to time, scope, & budget. Develop comprehensive mitigation strategies with clear communication plan for all internal & external stakeholders

Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence

Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies

Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs

Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests

Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW

Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through

Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met

Requirements:

8+ years of experience managing technical projects, preferably client facing

5 + years of experience working with healthcare or life sciences organizations

Proven experience working in a SaaS organization

PMP (Project Management Professional) Certification or equivalent is desirable

Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred

Engaging personality, polished verbal and written communication skills and meticulous attention to detail

Ability to communicate and manage escalations and maintain C level relationships

Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen

Salesforce and other CRM experience preferred

Fluency in written and spoken English, bilingual abilities a plus

Travel requirement: up to 30%

Pay Range (OTE Pay): $96,000 - $160,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance