Senior Solution Architect

As a Senior Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.

Duties and Responsibilities

Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements

Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation

Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing

Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process

Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap

Partner with sales, product, and engineering to help prioritize products and features based on client needs

Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.

Help build out department methodology and tools to improve quality and efficiency

Leverage strong technical acumen to identify process improvements and technical solutions

Preferred Background

3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business

Experience with CX, CCaaS, and/or UCaaS solutions

Software implementation or coding experience is a plus

Familiar with creating and managing Web Services (REST/SOAP/WSDL).

A proven track record of managing and delivering IT projects for enterprise companies

Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels

A passion for helping people solve problems and a proven ability to understand progressive technology

Excellent verbal and written communication skills and meticulous attention to detail

Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients

Ability to work cross-functionally in a fast-paced startup environment

Salesforce and other CRM experience preferred

Pay Range (OTE Pay): $136,000 - $204,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Di