Senior Solution Architect - HLS

As a Senior Solution Architect - Healthcare & Life Sciences, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives.. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.

Duties and Responsibilities

Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases

Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation

Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives

Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.

Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset

Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows

Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. This includes implementing structured accountability to mitigate technical readiness gaps and scope creep specific to Health IT Architecture.

Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap

Partner with sales, product, and engineering to help prioritize products and features based on client needs

Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.

Help build out department methodology and tools to improve quality and efficiency

Leverage strong technical acumen to identify process improvements and technical solutions

Preferred Background

Bachelor's degree in a technical field or additional professional experience in a technical role

5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment

3+ years in solution architecture, preferably pre-sales

Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required)

Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CM