Services Consulting Specialist

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base. You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem.

Responsibilities

Pre-Sales & Prospect Engagement

Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model

Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites

Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward

Support Sales on RFP responses related to implementation and operations activities

Provide strategic guidance on pilot programs during the pre-sales cycle

Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)

Scoping & Commercial Support

Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models

Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope

Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.

Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.

Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements

Provide the legal team with all scope inputs required for Statement of Work (SOW) creation

Own all redline reviews and responses specific to the SOW

Risk & Opportunity Management

Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Review