Site Reliability Engineer II

LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.

Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2)

Location: India ( Remote )

Overview:

We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement.

You will:

Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements.

Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable.

Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS).

Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS.

Standardize service deployments using Helm for templating and versioned releases.

Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance.

Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation.

Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency.

Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents.

Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence.

Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks.

You have:

5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer.

Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS.

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