Sr. Consultant/Resident Engineer

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior Consultant/Resident Engineer to join our team. This is a remote U.S. role requiring EST working hours, reporting to the PS Manager within the Professional Services, Public Sector department.

You will assist clients in implementing, setting up, and managing their Zscaler solution throughout the project lifecycle. You’ll serve as a technical anchor, ensuring that Zscaler’s cloud-native security platform is integrated seamlessly to meet the unique demands of our customers.

What you’ll do (Role Expectations)

Assess and recommend the configuration and implementation of Zscaler products and solutions while gathering requirements to develop tailored customer strategies

Collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, the organization, and our customers

Integrate with customer cyber/network security teams to provide configuration guidance, best practices, and recommendations for environmental integration

Lead testing and troubleshooting efforts, escalating critical issues to Zscaler Support, Engineering, and Cloud Operations as necessary

Provide regular status reports for incidents and projects, maintaining a willingness to travel and respond to after-hours Severity 1 issues to meet customer goals

Who You Are (Success Profile)

You thrive in ambiguity and feel comfortable building the path as you walk it, seeing dynamic environments as an opportunity to build something meaningful.

You act like an owner with a bias for action and the dynamic rang