About the role
What you get to do in this role:
Serve as a trusted advisor to field on ServiceNow pricing and product models, product configuration, programs, and policies
Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
Help strengthen sales effectiveness, compliance with global pricing policies, and pricing framework scalability
Responsible for planning, performing, and implementing process improvement initiatives related to pricing governance
Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
Establish strong partnership with the Sales, BU, Finance, Legal and other functional teams on the day-to-day aspects of deal process
Handling queries from various requestors to investigate and resolve pricing related issues
Collaborate with other teams to obtain query responses within defined SLAs
Identify and diagnose issue category, and support problem resolution
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4-8 years’ experience in pricing operations or revenue management as a project manager business or operations analyst.
Expertise in understanding technical details and designing solutions to meet business needs.
Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
Excellent knowledge of Cloud go-to-market and business models.
Solid understanding of business process management best practices to support business teams.
Demonstrated results in managing a portfolio of prices to hit financial targets.
Strong data analysis skills using Excel/Snowflake and familiarity with dashboarding tools like PowerBI, Tableau, or Qlik Advanced skills using Microsoft Word, Excel, PowerPoint, Visio, Project, or similar products.
Strong verbal and written communication and presentation skills.
Prior experience handling multiple projects in a fast-paced environment.
Ability to collaborate and work cross-functionally across many functional teams.
Preferred skills & experience:
Business process design, QA, project management, and/or Agile SDLC experience.
Prior experience using the ServiceNow or CPQ platforms.
Prior experience as a user or administrator of cloud-bas