Staff Software Development Engineer - Customer/Cloud Reliability

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Staff Software Engineer to join our Customer/Cloud Reliability SW Engineering team. This is a hybrid role reporting to the Director, SW Engineering, within the Software Engineering department. You will drive the technical evolution of our cloud reliability platforms, designing distributed software that enables autonomous detection and remediation of issues at enterprise scale. By leveraging agentic AI frameworks and deep systems expertise, you will reduce mitigation times and build the foundational tools that ensure our cloud services remain secure and highly available.

What you’ll do (Role Expectations)

Managing and resolving high-impact customer escalations for enterprise products and services

Acting as a technical liaison between engineering and support teams to drive rapid issue resolution

Debugging and troubleshooting complex problems in cloud environments and operating systems (Linux/Unix)

Driving hotfixes, patch releases, and other corrective actions to maintain high service availability

Identifying and recommending enhancements to proactively improve product reliability and customer experience

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership invo