Startup Program & Experience Lead

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT US:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE:

The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey.

Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engagement, conversion and retention across the region.

This person partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams to create scalable startup programs, onboarding experiences and engagement initiatives that support long-term business growth.

This role is ideal for someone who enjoys building systems and experiences at scale, while remaining deeply connected to customer needs and operational excellence.

WHAT YOU'LL ACHIEVE:

- Improve startup activation, engagement, conversion and retention across the regional startup funnel.

- Build and manage scalable onboarding and lifecycle programs for startup customers.

- Create startup-focused educational, onboarding and engagement experiences that help customers realize value quickly.

- Identify friction points and improve the startup customer journey.

- Support the execution of startup initiatives, campaigns, events and ecosystem programs across the region.

- Track and analyze program performance, customer engagement and operational metrics to improve conversion and ARR over time.

- Help to build the Startups 2.0 operational frameworks, creating an au