Team Lead, Risk Operations (PRO)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Ente

What you’ll do

In this role, you will act in a player-coach capacity and are accountable for supporting Risk/Partner Risk Operations associates. This team will investigate accounts to identify risks to Stripe business related to fraud and user policy requirements. You will set clear goals and provide guidance and mentorship to ensure individual and team success.

To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results.

Responsibilities

A minimum of 6+ years of experience with Fraud operations, Fraud strategy , Financial crime operations.

Guide your team in performing reviews to protect and advance Stripe’s business, brand and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe

Support and coach your team in conducting thorough investigations of merchant accounts to facilitate progressive and sustainable business growth

Ongoing management of the operational performance of your team to deliver KPIs and report to key stakeholders

Help scale our operations and improve user experience by identifying process improvements

Manage capacity and scheduling, dividing and assigning work between team members

Ensure your team has all the skills and resources needed to be successful in their role

Set clear goals and expectations for individual and team performance

Foster a culture of continuous improvement to refine team processes and procedures

Support recruitment and hiring initiatives

Coach and mentor individuals to meet career goals via structured development conversations

Provide continuous performance feedback and facilitate periodic formal performance reviews

Drive and own initiatives that make the team a warm and welcoming place to work

Keep the team engaged and motivated