Technical Delivery Manager

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is looking for a hands-on Technical Delivery Manager to provide post-sales ownership over multiple accounts and support our growing business.

As a leader within Appian's Customer Success organization, you will be responsible for the delivery of projects utilizing Appian's cutting edge technology.

Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

Basic qualifications:

8+ years of experience in an BPM/ SaaS project delivery management.

5+ years of team management experience.

3+ years of exp collaborating with cross functional teams ( Architects/ product designers to design and deliver compelling solutions for customers)

Strong technical acumen in BPM/ SaaS

Bachelor degree in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.

Willingness to travel.

Preferred Qualification:

2+ Years of pre-sales experience.

Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.

Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)

To be successful in this role, you will:

Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.

Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.

Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.

Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.

Prior experience in delivering Appian engagements will be an added advantage.

Tools and Resources

Training and