Technical Success Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:

Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

Building relationships with stakeholders, conduct reviews, and identify growth opportunities

Anticipating challenges, provide proactive recommendations, and mitigate risks

Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base

Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience

What We're Looking for (Minimum Qualifications)

5+ years of experience in customer-facing roles with a blend of technical expertise and account management

Demonstrated experience product feature implementations, and best-practice adoption

Experience with operating systems such as Linux, Unix, and Free BSD

Experience troubleshooting network issue