Technical Support Supervisor

Location Details: Bulgaria Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you'll get to do...

We’re looking for an experienced Supervisor to join our Investors & Enterprise Operations - Services & Care organization. In this role, you'll lead a team of support professionals, driving performance, coaching and development, and ensuring operational excellence across daily workflows. You’ll play a key part in maintaining a high-quality customer experience while supporting team members in their growth and development.

As a Supervisor, you’ll balance people leadership and operational execution. You’ll use data to guide decisions, collaborate cross-functionally, and help your team align to broader organizational goals.

Conduct regular 1:1s, provide actionable feedback, and support career development

Manage performance, including documentation and formal performance actions when necessary

Ensure team members understand expectations and deliver high-quality work aligned with GoDaddy values

Oversee day-to-day workflows including queue health, scheduling, escalations, and coverage

Monitor KPIs such as CSAT, QA, productivity, and SLA adherence, adjusting team priorities as needed

Lead team meetings and maintain a transparent communication cadence

Identify and address morale or well-being concerns early, escalating when appropriate

Foster a culture of continuous improvement, accountability, and psychological safety

Use data, dashboards, and reporting tools to identify trends and performance gaps

Conduct root cause analysis and implement corrective actions to improve quality and efficiency

Collaborate with cross-functional partners and senior leadership on workflow updates and operational initiatives

Your experience should include...

4+ years of experience in customer support, operations, or a related field

2 + years of formal people leadership experience (Supervisor, Team Lead, or similar)

Strong coaching, feedback, and performance management skills

Experience using tools such as Salesforce, Jira, reporting dashboards, or similar systems

Ability to interpret KPIs, diagnose performance issues, and drive team improvements

Strong communication skills and comfort leading team meetings and difficult conversations

Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs)

Ability to learn technical concepts and aftermarket workflows over time

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee sto