Technical Training Content Development Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Manager, Technical Courseware Development to join our Product Management team in a hybrid capacity based in Bangalore, reporting to the Director, Technical Training Development.

We’re hiring a player-coach to lead in a fast-paced environment at the intersection of cybersecurity and AI. You’ll be a hands-on Manager who drives end-to-end training strategy and execution—translating new products, features, and real-world use cases into high-impact learning experiences across eLearning, ILT, video, and hands-on labs. You’ll mentor and elevate a team while partnering closely with PMs, instructors, and stakeholders to deliver technically accurate, engaging, and continuously improving training.

What you’ll do (Role Expectations)

Manage, mentor, and upskill Content Developers and Instructional Designers in technical writing, cybersecurity concepts, and instructional design to enable high-quality outcomes

Maintain a deep understanding of new products and features to guide course strategy and translate real-world use cases into effective content decisions

Analyze training requirements and learner needs to identify gaps and refine existing content for improved effectiveness and adoption

Actively create, edit, and troubleshoot learning assets, including hands-on labs and scenarios, to provide practical technical solutions for the team

Define quality standards for accuracy and consistency while partnering with stakeholders to prioritize projects and ensure on-time delivery

Who You Are (Success Profile)

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