Technology Risk Management Offshore Operations Coordinator

POSITION RESPONSIBILITIES Coordinate and Oversee ZICC TRM Support Resources as follows: • Manage shift rosters to ensure the right resources with the right skills are available at the right times. This includes tracking vacation schedules, managing time-off requests, coordinating on-call coverage, and ensuring escalation paths are kept current. • Oversee knowledge management, monitoring Service Level Agreements (SLAs), queue management, incident management, change management, end-user communica…