Account Manager

Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies — optimized for both search engines and generative AI.

We pride ourselves on being lean, agile, and experimental. Our team thrives on R&D and innovation, always exploring the smartest ways to deliver exceptional results. We believe in a culture of building and shipping — whether it’s client deliverables, new services, or internal tools that keep us ahead of the game.

If you’re looking for a role where you’ll tackle challenging problems, work with ambitious brands, and help shape the future of organic growth, let’s talk.

Learn about the principles https://beomniscient.com/principles/ that drive how we work and build a company.

ABOUT THIS ROLE

We're hiring an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. You'll be joining a function that's actively being built, and you'll co-shape what "great" looks like alongside your fellow AMs and our Chief Client Officer.

This role is accountable for client retention, net revenue retention, and overall client satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and converting smart expansion opportunities into closed work.

This is a high-leverage role. We hire AMs who operate as the driving force on accounts — not participants in them. If you're great at coordinating but want someone else to own the narrative and the commercial outcome, this isn't the role for you. If you've been running accounts and are looking for the autonomy to set the standard, keep reading.

This role reports directly to the Chief Client Officer and has the opportunity to evolve into a team lead position as the function scales.

We require work hours to overlap at least 3 hours with US Eastern Time.

YOUR RESPONSIBILITIES

Your responsibilities will include …

- Own the relationship. Serve as the primary point of contact for senior stakeholders. If something is unclear on an account — who owns the deck, what the narrative should be, when the renewal motion starts — you make it clear. You don't wait for the strategist to bring it up.

- Own the narrative. Bring the first draft of the deck, the QBR narrative, the renewal pitch, and the performance story. Strategists refine your draft, not the other way around. Translate SEO and content performance into executive-ready language that ties to pipeline, ARR, and the business outcomes your client cares about.

- Own renewals end-to-end. You own the timeline, the prep, the deck, the narrative, the pricing conversation, and the close. Strategists support proof; you own the outcome. Forecast renewal value, build QBR/EBR decks, align on scope and budget, and manage change orders.

- Drive expansion. Proactively identify qualified expansion opportunities across your healthy accounts. Frame it, pitch it, and follow through on execution. When you sell a new