Channel Account Manager, New England

As a Regional Channel Manager, you will drive pipeline growth and revenue through strategic partnerships with Technology Service Distributors (TSDs) across the Northeast region. You’ll play a critical role in expanding Talkdesk’s partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities.

Key Responsibilities

Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks

Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential

Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies

Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth

Translate Talkdesk’s vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors

Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to:

Identify high-value opportunities

Build partner enablement programs

Develop scalable co-selling motions

Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention

Advocate for partners internally, ensuring alignment and successful execution of joint initiatives

Represent Talkdesk externally at industry events, conferences, and partner forums

Requirements

4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems

Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available.

Direct experience working with Technology Service Distributors (TSDs) and advisor models

Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue

Strong executive communication and presentation skills

Highly organized, proactive self-starter with a strong sense of ownership

Strategic thinker with a creative, problem-solving mindset

Comfortable operating in a fast-paced, high-growth environment

BA/BS required; MBA preferred

Willingness to travel as needed

Pay Range (OTE Pay): $200-225k OTE

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accru