EverSpark - Account Manager/Customer Success Manager (Jewellery)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 380-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies.

About the Client:

EverSpark is a technology-forward custom jewelry manufacturing platform powering independent jewelry designers, retailers, and enterprise brands. Our platform enables customers to design, render, price, revise, approve, and manufacture custom jewelry through a seamless digital workflow.

We combine manufacturing expertise with modern software, AI-assisted design tools, and a high-touch customer experience to streamline the end-to-end custom jewelry process.

Role Overview

We are hiring a Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients through the custom jewelry design and manufacturing process.

This is a highly consultative, customer-facing role. You will act as the primary point of contact for clients, helping them clarify requirements, resolve uncertainties, coordinate with internal production teams, and ensure smooth execution from design to delivery.

The ideal candidate is highly organized, tech-savvy, and an exceptional English communicator, with a strong ability to manage complex, high-value customer workflows.

Key Responsibilities

Customer Account Management

Manage inbound customer requests for custom jewelry pieces

Serve as the primary point of contact for assigned accounts

Communicate directly with customers via email, phone, and messaging platforms

Ensure a high-touch, responsive customer experience

Requirement Gathering & Order Clarification

Review customer submissions and identify missing or unclear details

Ask clarifying questions to refine design and production requirements

Translate customer needs into clear, actionable internal instructions

Help customers understand pricing, material, and design trade-offs

Production & Internal Coordination

Coordinate with CAD, production, and operations teams

Track order progress from design to manufacturing to delivery

Ensure all required materials (e.g., stones, specifications) are received

Escalate production or technical issues when needed

Customer Follow-ups & Workflow Management

Follow up on pending approvals, missing inputs, or stalled orders

Maintain accurate notes and updates in internal systems

Ensure smooth progression of orders through the pipeline

Support continuous improvement of internal workflows

Required Qualifications

Excellent written and