Mid-Market Customer Success Manager

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT THE ROLE

1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more.

2. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center.

3. Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.

4. Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion.

5. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

6. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

WHAT YOU'LL ACHIEVE

- Drive AI adoption, value delivery, and renewals for a book of named accounts.

- Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.

- Lead AI workshops to build and deploy workflows that solve specific business problems.

- Identify and qualify expansion opportunities within existing accounts.

- Co-build customer success plans to help every customer achieve desired objectives.

- Partner with AEs on growth strategy while owning customer activation and renewal readiness.

- Learn our product inside and out and help your customers drive business outcomes.

- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.

- Document and share key findings/learnings with the broader Notion organization.

SKILLS YOU'LL NEED TO BRING

- 5+ years of success in your current Customer Success or Account Management role

- You have experience driving the end-to-end customer journey - from adoption to renewal