Partner Solutions Architect (LATAM)

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Ensure the successful onboarding, training, enablement, and certification of partner technical resources;

Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;

Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;

Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;

Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;

Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;

Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

Possess a solid technical grounding with hands-on experience of IT Development and/or Operations

Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role

A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;

Confident presentation skills

Desired hands-on experience in two or more of the following areas:

Observability: Datadog, Splunk, AppD, New Relic or Dynatrace

Public Cloud: AWS, Azure, GCP, or Alibaba

Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry

Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go

Config Mgmt: Terraform, Ansible, Puppet, Chef