Project Manager

Hybrid, Bucharest, Romania

JOB OVERVIEW

As a Project Manager, you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This role is focused on helping the customer implement Legion within budget and in time. During implementation, you will be prioritizing tasks, developing project plans, reporting to senior managers, liaising with customers, and attending customer meetings. The goal of the position is to ensure implementation milestones are accomplished on time and achieve business results for our customers.

RESPONSIBILITIES AND DUTIES

Manage multiple concurrent projects, leading all implementation project phases

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success

Manage the work delivered by the project team and ensure it meets Legion quality standards

Create professional customer-facing presentations such as Project Kick-off, User Acceptance Testing Kick-off, executive decks and more

Lead and facilitate discussions and workshops with the customer

Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria

Define, manage, and deliver on customer expectations throughout the implementation process

Work with teams within Legion to ensure implementation timelines and support SLAs are met

Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment

Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

Be familiar with compliance and labor laws and how they impact customers

Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

Customer Centric Consulting

Develops long lasting relationships

Actively set and manage expectations

Understand, adapt and act within the customer’s organization and culture

Continually acquires knowledge about our customers and solutions to grow adoption

Manage difficult situations in a calm and structured way with timely internal and external communication to all levels of individuals

Understands flexibility and learning how to prepare when needs change

Project Management

Manage multiple concurrent enterprise projects, leading all implementation project phases

Identify and manage risks and issues involved in delivering the project

Ensure project is running on time and to budget

Provide project updates on a consistent basis to various stakeholders including strategy, adjustments, progress, or early warning on potential delays or priority conflicts

Provide a seamless implementation journey and business results that drive high adoption

Manage the work delivered by the project team and ensure it meets Legion quality stan