Scaled Customer Success Manager, French

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT THE ROLE

- Manage a large portfolio of customers in EMEA.

- Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.

- Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.

- Work cross functionally with sales partners to ensure strong adoption of Notion.

- Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.

- Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.

- Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success.

- Inform and influence our overall growth strategy.

WHAT YOU'LL ACHIEVE

- Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife https://twitter.com/DesertCrocs/status/1004845293018345472!

- Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions.

- Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.

- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

SKILLS YOU'LL NEED TO BRING

- 3+ years experience at a fast growing software company

- You have a track record of success in your current Customer Success or Account Management role

- You are a fluent French speaker

- Experience of managing a large volume of accounts

- Strong intrinsic motivation to be a top performer and contribute to a team

- You have a growth mindset and thrive in