Technical Account Manager

Build a safer world with us, one incident at a time.

Ambient.ai is the category creator and leader in Agentic Physical Security. Powered by Ambient Pulsar, the first reasoning Vision-Language Model purpose-built for physical security, our platform seamlessly integrates with existing security cameras and physical access control systems to unify monitoring, access control, threat assessment, response, and investigations through an always-on reasoning layer that augments security operators with superhuman capabilities. The results: 95% fewer false alarms, investigations 20x faster, and 10x faster response.

The momentum speaks for itself: we doubled new ARR in FY26, we process 200M+ video hours per day, and have delivered results for world-class customers including Cisco, ServiceNow, SentinelOne, TikTok, Bayer, and MoMA. That kind of momentum creates an environment where great people thrive, and it shows: we recently ranked #71 out of 500 on the Forbes best startup employers list https://www.forbes.com/lists/americas-best-startup-employers/.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is on a fast-paced journey to fulfill our mission: prevent every security incident possible.

Ready to learn more? Connect with us on LinkedIn https://www.linkedin.com/company/ambient-ai/?viewAsMember=true and YouTube https://www.youtube.com/@ambient-ai-inc

About the role:

Technical Account Managers at Ambient.ai are responsible for helping some of the world’s largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments.

This is not a traditional Customer Success role, and it is not a pure post-sales engineering role. It sits in the middle.

The best people in this role combine customer leadership, technical curiosity, and strong execution. They can build credibility with technical and operational teams, drive clarity across multiple stakeholders, and keep momentum high from implementation through long-term adoption and growth.

If you enjoy working on complex customer problems, learning nuanced technology, and turning large enterprise deployments into real business outcomes, this is a high-impact role with significant visibility and ownership.

What you'll do:

- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion

- Lead customers through deployment, onboarding, testing, training, and operational rollout

- Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes

- Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments

- Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment

- Build trusted relationships with both day-to-day users and executive stakeholders.

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